Durautos Warranty Policy
Expert-grade parts backed by professional-grade protection. We stand behind every start, turn, and mile.
1. Our Commitment to Reliability
At Durautos, our warranty policy is designed to offer our customers total peace of mind. We take pride in the engineering of our components, ensuring you get the performance your vehicle deserves.
1-Year Limited Warranty
For products not carrying a separate manufacturer's warranty, Durautos provides a 12-month (1-year) limited warranty from the date of receipt. This covers:
- Manufacturing defects in materials.
- Faults in workmanship under normal operating conditions.
- Remedy: We will provide a replacement part. If a replacement is unavailable, a full refund will be issued.
2. Important Exclusions
While our warranty offers extensive protection, it does not cover issues resulting from external factors or maintenance gaps:
- Wear & Tear: Natural degradation of components over time.
- Improper Installation: Damage caused by incorrect installation, accidents, or lack of maintenance.
- Environmental Damage: Issues caused by rain, snow, salt, rust, or extreme corrosion.
- Off-Road Misuse: Damage from racing, off-road abuse, or unauthorized vehicle modifications.
⚠️ Labor & Incidental Costs Exclusion
This warranty DOES NOT COVER labor costs for installation or removal, towing charges, rental car fees, storage fees, or any incidental or consequential damages such as property damage or loss of time.
3. Warranty Terms at a Glance
| Provision | Policy Detail |
|---|---|
| Coverage Window | 12 Months from the date of delivery. |
| Transferability | Valid only for the original purchaser (Non-transferable). |
| Maximum Liability | Limited to the original purchase price of the product. |
| RMA Requirement | Mandatory for all warranty returns. |
4. How to File a Warranty Claim
Filing a claim with Durautos is a straightforward process. Follow these steps to initiate your request:
Email our team with your order number.
Provide the sales invoice and photos/details of the issue.
Receive your mandatory RMA number and instructions.
Replacement or refund processed after inspection.