Shipping policy
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Durautos Shipping Policy
We know fast delivery matters—especially when your vehicle is down. At Durautos, we ship quickly and communicate clearly so you know what to expect from checkout to delivery.
1. Fast Processing & 7-Day Shipping
Most orders are processed within 24 hours after payment is confirmed.
We Ship 7 Days a Week!
- Unlike most retailers, we ship Monday through Sunday.
- Weekend and holiday shipping is available (depending on carrier pickup schedules).
- Note: Final delivery timing may vary based on carrier transit capacity.
2. Transit Times & Tracking
Delivery timelines depend on your shipping address and carrier capacity.
- Standard Shipping: Typically 3–7 days after shipment.
- Tracking: You will receive a tracking number by email once your order ships.
- Update Delay: Tracking scans may take 24–48 hours to update during peak periods.
3. Delivery Expectations
General examples to help set your expectations:
| If Order Ships On... | Typical Arrival Window |
|---|---|
| Monday | Thursday – Following Monday |
| Friday | Monday – Thursday |
| Saturday / Sunday | Mid-week (Tue - Wed) |
4. Shipping Restrictions
Important Address Limitations
- Regions: We currently ship to the Continental United States (48 states) only.
- NO PO BOXES: We do not ship to PO Boxes, APO/FPO addresses, or mailbox services.
- Consequence: Orders placed with these restricted addresses may be cancelled.
5. Shipping Fees & Delays
- Fees: Shipping charges are non-refundable, except when caused by a Durautos shipping error.
- Delays: Shipments may be impacted by weather events, carrier network disruptions, or peak-season congestion.
- Accuracy: Durautos is not responsible for losses due to incorrect or incomplete addresses provided at checkout.
Need help tracking your package? Contact our Customer Service Team. We're here to help.