Return Policy | 30-Day Money Back Guarantee | Durautos®
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.durautos-policy-container {
font-family: 'Inter', 'Segoe UI', Roboto, -apple-system, sans-serif;
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color: var(--dur-text);
max-width: 1000px;
margin: 40px auto;
padding: 0 20px;
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/* --- Header Section --- */
.policy-header {
background: linear-gradient(145deg, #0d0d0d 0%, #222222 100%);
color: #ffffff;
padding: 60px 40px;
border-radius: 12px;
border-bottom: 6px solid var(--dur-red);
position: relative;
overflow: hidden;
margin-bottom: 50px;
}
.policy-header::after {
content: "RETURNS";
position: absolute;
right: -10px;
bottom: -15px;
font-size: 6rem;
font-weight: 900;
opacity: 0.04;
font-style: italic;
letter-spacing: 4px;
}
.policy-header h1 {
font-size: clamp(1.8rem, 5vw, 2.8rem);
margin: 0;
text-transform: uppercase;
font-weight: 900;
letter-spacing: -1px;
line-height: 1.1;
}
.policy-header p {
font-size: 1.2rem;
color: #cccccc;
margin: 15px 0 0;
max-width: 700px;
font-weight: 300;
}
/* --- Content Layout --- */
.policy-section { margin-bottom: 50px; }
h2 {
font-size: 1.5rem;
color: var(--dur-black);
text-transform: uppercase;
font-weight: 800;
border-left: 5px solid var(--dur-red);
padding-left: 15px;
margin-bottom: 25px;
}
/* --- Reason Grid --- */
.reason-grid {
display: grid;
grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
gap: 20px;
margin: 30px 0;
}
.reason-card {
background: var(--dur-gray-bg);
padding: 20px;
border-radius: 8px;
border: 1px solid var(--dur-border);
font-weight: 600;
font-size: 0.95rem;
display: flex;
align-items: center;
}
.reason-card::before {
content: "•";
color: var(--dur-red);
font-size: 1.5rem;
margin-right: 12px;
}
/* --- Highlight Box --- */
.highlight-box {
background-color: #fff8f8;
padding: 30px;
border-radius: 10px;
border: 1px solid rgba(227, 27, 35, 0.1);
margin: 30px 0;
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.highlight-box h3 { color: var(--dur-red); margin-top: 0; text-transform: uppercase; font-weight: 800; font-size: 1.2rem; }
/* --- List Styles --- */
ul.policy-list { list-style: none; padding-left: 0; }
ul.policy-list li {
margin-bottom: 12px;
padding-left: 25px;
position: relative;
}
ul.policy-list li::before {
content: "✓";
color: var(--dur-red);
font-weight: 900;
position: absolute;
left: 0;
}
/* --- Contact CTA --- */
.contact-cta {
text-align: center;
margin-top: 60px;
padding: 50px 40px;
background: var(--dur-black);
color: #fff;
border-radius: 12px;
}
.btn-contact {
display: inline-block;
background: var(--dur-red);
color: #fff !important;
padding: 16px 45px;
border-radius: 50px;
text-decoration: none;
font-weight: 800;
text-transform: uppercase;
margin-top: 25px;
transition: 0.3s;
}
.btn-contact:hover { transform: translateY(-3px); box-shadow: 0 10px 20px rgba(227, 27, 35, 0.4); }
@media (max-width: 768px) {
.policy-header { padding: 40px 25px; }
h2 { font-size: 1.3rem; }
}
Durautos Return Policy
Your satisfaction is our priority. We offer a 30-day window to ensure you get the right part for your vehicle.
30-Day Return Eligibility
You may return items purchased from Durautos within 30 days from the date of purchase under the following qualifying conditions:
Defective, incorrect, or damaged items
Incompatibility with your vehicle
Part failed during intended use
Ordered by mistake or changed mind
Special Handling for Verified Defects
No-Return Refunds
For parts with verified defects or failures during intended use, you may be eligible for a full refund without having to ship the item back to us. Our technical team will review your claim to expedite this process.
Return Requirements & Condition
For all returns not related to verified manufacturing defects, the following standards must be met to ensure a smooth refund process:
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Unused Condition: Items must be unused and in their original condition with all components included.
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Original Packaging: Parts must be in the original manufacturer box.
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Resalable State: Both the product and the packaging must be in resalable condition (no grease, tool marks, or damaged boxes).
Restocking Fee
We are committed to providing highly cost-effective prices to our customers. To help us operate better, we may charge a 20% restocking fee for returns.
Prepaid Return Shipping
At Durautos, we make the process as easy as possible for our customers. For all eligible returns, we will provide a prepaid return shipping label to cover the return costs. You won't have to worry about out-of-pocket expenses for qualified claims.
How to Start Your Return
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Step 1: Contact our support team with your order number and vehicle VIN (for fitment issues).
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Step 2: Provide photos if the item is damaged or defective to qualify for a "No-Return Refund."
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Step 3: Once approved, we will send your RMA instructions and your prepaid shipping label via email.
Need Assistance?
Our expert support team is ready to help you with fitment questions or return requests.
Initiate a Return
